Incident response that
gets you back to business
When an incident hits, OKIOK experts intervene at every phase, from diagnosis to recovery, with a structured, standards-aligned method that keeps evidence intact.
Active incident? Call:(450) 681-1681 ext. 27760 minutes response*
from your call to an expert engaged
350+ incidents
ransomware, breaches & data leaks resolved
Hours, not weeks
contained, eradicated, back to business
* For clients under a retainer, during business hours. Outside business hours, response is within 120 minutes with a Premium + 24/7 agreement.
A security incident is a business crisis
A security incident no longer stays in the server room. Whether it starts with human error, an unavoidable failure or a deliberate attacker, it can halt operations, cut off revenue, expose or destroy sensitive data, and shatter the trust of customers, partners and regulators. Your leadership is accountable for every hour it continues. The damage is measured in business terms, and it can be catastrophic.
That’s why incident response belongs in your business strategy, not in an improvised scramble when the alarm sounds. The response also has to be proportionate to what’s truly at stake. Offensive security, including penetration testing, works upstream to prevent incidents; digital forensics works downstream on the evidence. Incident response is the acute phase in between, when a fast, disciplined response decides whether a bad day becomes a lasting loss.
A structured incident response playbook
Preparation determines how the response begins, and shapes the outcome. From there, OKIOK experts intervene at every phase, following playbooks inspired by ISO/IEC 27035 and NIST SP 800-61, and support your internal communication throughout.
Before an incident
optional
Retainer
Agreed in advance, so the response starts on your first call.
- Contacts and escalation set
- Communication path agreed
- Roles and responsibilities set
optional
Tabletop exercises
They measure and improve readiness, training your staff to be effective when an incident hits.
- Your staff trained and ready
- Damage and downtime limited
When an incident hits
The incident1
It happens without warning. Your monitoring tools or an operator catch it, and you report it to OKIOK, where the response begins.
starts immediately
No retainer? Ad hoc start
Nothing is agreed, so the groundwork happens under fire: contacts, scope, access, authority, while the incident runs. Your first hours go to logistics, not to the incident.
groundwork first, then response
Analysis & containment2
Diagnostic first: what is impacted and how far it reaches, then the incident is stopped from spreading.
↓ Communication
Eradication & recovery
The cause and the attacker’s foothold removed, the damage repaired, operations back as fast as possible.
↓ Communication
Forensics
Root-cause analysis, to the depth you require, evidence handled to a forensic standard throughout.
↓ Information
Post-mortem
The event summarized, with the corrections that prevent a recurrence and raise your readiness.
↓ Information
Communication
Fed continuously while the response is live: your management stays informed as the picture changes, and can run a communication strategy when the gravity of the incident calls for one.
Information
Findings, root cause and recommendations handed to you, so the critical issues get corrected and a recurrence is prevented by improving your readiness.
Standards mapping. ISO/IEC 27035: plan and prepare · detect and report · assess and decide · respond · learn lessons.
NIST SP 800-61: preparation · detection & analysis · containment, eradication & recovery · post-incident activity.
1- When your team detects an incident, contact us immediately to activate our response team.
2- Unless otherwise agreed or explicitly authorized, your IT team remains responsible for implementing containment actions.
Before an incident
Preparation is the only part of an incident you can influence before it happens. It shortens the response, limits the damage, and keeps your first hours on the incident instead of on logistics. Every recognized standard opens on it: the first phase of ISO/IEC 27035 is literally “plan and prepare”, and NIST SP 800-61 begins there too.
Readiness compounds. Offensive security, penetration testing above all, finds the weaknesses before an attacker does, and our consulting services mature the program that has to hold up under pressure. Retainers and tabletop exercises are the two measures that contribute most to that readiness.
Retainer
Settles, in calm conditions, what is hardest to settle under pressure: who to call on both sides and how to reach them out of hours, which path the communication follows, when a situation gets escalated and to whom, and what your staff and OKIOK are each responsible for.
The benefit is the first call. Nothing has to be negotiated before the work can start: no scoping the engagement while the incident spreads, no hunting for whoever can authorize access at two in the morning. Our experts step into a structure that already exists.
Tabletop exercises
A scripted incident unfolds in stages while the people who would actually handle it decide what the organization does at each turn: investigate, contain, escalate, communicate. OKIOK specialists facilitate, analyze the responses and coach as it happens.
Your staff rehearses the decisions, so under real pressure they act instead of improvising. Better decisions in the first hours mean less damage and a shorter recovery. Senior management gets concrete evidence of how ready the organization really is.
During the incident
When your call comes in, our experts work from proven playbooks. The first job is assessment: what is affected, how far the attack reaches, what the attacker is doing. Everything that follows depends on getting that right.
From there the focus narrows: contain the threat, eradicate it, and get you back to business as quickly as possible, with your executives kept informed of the progress throughout.
Communication shapes outcomes
The live hours are when decisions get made fastest and on the least information. An executive acting on a partial picture can order something that undoes hours of containment, puts a still-compromised system back in service, or cuts across the plan the responders are executing. That is how a contained incident turns into a quagmire.
After the incident
With operations restored, forensics establishes the root cause, to the depth you require, and to a forensic standard wherever the evidence might be needed later. The post-mortem then summarizes the event and sets out the corrections that prevent a recurrence.
The corrections are yours to make
Carrying them out is work inside your own organization: systems, budgets, suppliers, policies and people that only you control. We can help you prioritize the corrections and implement them alongside your teams. Each one carried through lowers the odds of a repeat and shortens the next response; a retainer and exercises keep them current and tested.
Incidents we’ve helped clients through
From ransomware to data leaks and denial of service, OKIOK’s experts have helped clients respond to a wide range of incidents. Here are some of them.
Ransomware
Systems and backups encrypted, operations at a standstill.
Intrusion and unauthorized access
Someone inside your environment who should not be.
Data breach or information leak
Confidential data exposed, exfiltrated, or offered for sale.
Data destruction or tampering
Records deleted, altered or corrupted, by accident or by design.
Credential theft and fraud
Keyloggers, stolen accounts, payments diverted.
Denial of service
Services flooded until customers can no longer reach them.
Web scraping and harvesting
Your content or your client data pulled at scale.
Website defacement
Your public face rewritten by someone else.
Some incidents end in a claim, a dispute or a courtroom. When what happened has to be proven, our digital forensics team takes it from there: evidence that holds up in court, expert reports, testimony.
Explore digital forensicsThe attacker’s mindset, on your side
The same experts who probe systems offensively, as ethical hackers, bring that perspective to the response, anticipating how an attacker moves and where they hide.
Evidence is collected and preserved to a forensic standard from the first hour, so an investigation or litigation later stays on solid ground. We support your internal communication throughout.
What you can count on
- A method inspired by ISO/IEC 27035 and NIST SP 800-61
- Forensic-grade evidence collection and integrity
- Support for your internal communication
- Offensive-security insight applied to defence
Questions about incident response?
What OKIOK can do during an incident already under way, and how response differs from forensics.
Facing an incident?
Let’s move quickly
Call the emergency line. For clients under a retainer, an expert is engaged within 60 minutes during business hours. Outside business hours, response is within 120 minutes with a Premium + 24/7 agreement. Without a retainer, call us anyway: we respond on a best-effort basis.
Active incident? Call:(450) 681-1681 ext. 277Not in the middle of one?
Prepare for the next
Our consultants have earned the trust of the most demanding clients. A retainer, a tabletop exercise, a plan worth the name: let’s talk about what readiness should look like for you.