C2 ITSM
INFO
The C2 ITSM connector is a Scripted API connector. Please refer to the Scripted API documentation for more details.
The C2 ITSM connector enables data synchronization between C2 ITSM and RAC/M Identity. It utilizes the C2 ITSM REST API to manage clients and related data.
Like all scripts used by the Scripted API connector, this script can be modified to meet specific requirements. You can refer to other reference scripts to see how scripts can be modified.
Configuration
The following parameters are required for all Scripted API connectors:
| Configuration | Description |
|---|---|
| Script Path | Path to the Groovy script (e.g., src/main/groovy/c2itsm/c2itsm.groovy) |
| API URL | The URL of the C2 ITSM API endpoint (e.g., https://okiok.dev.c2atom.com/) |
Authentication
The C2 ITSM connector uses custom authentication to authenticate to the API. This entails that configuration requires a few custom properties in order to allow the authentication flow to happen properly:
| Configuration | Must contain |
|---|---|
| Preferred Authentication Method | custom |
| Username | The username for your C2 ITSM account |
| Password | The password for your C2 ITSM account |
These properties will provide sufficient information for the connector to authenticate and perform the required operations on the API.